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Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Jangmi Jewelry has a retail location in the NYC diamond district 47th ST between 5th and 6th ave. Feel free to stop by any time, we would love to meet you there.
Yes. Every finished engagement ring or piece of jewelry valued at $2000 or higher will be accompanied by a full insurance evaluation.
We do not have a bank that we currently work with, however you can leave us a security deposit (half the cost of the diamond) and make smaller payments until you are ready for pick up.
We are currently accepting Visa, Master Card, American Express, and Bank Wire.
At Jangmi Jewelry, each piece is expertly handcrafted from the highest quality materials and undergoes a meticulous inspection before it is shipped. We proudly back our craftsmanship with a lifetime warranty that includes complimentary services such as cleaning, prong tightening, resizing, and engraving. Additionally, we offer one complimentary resizing for lab-grown diamond rings and lifetime free resizing for natural rings.
For our settings and wedding bands, we provide a lifetime guarantee on pave diamonds — if any are lost, we will replace them at no extra charge.
Lifetime Diamond Upgrade: Any round or oval cut diamond purchased from us is eligible for an upgrade. After evaluation, you'll receive a credit up to the original purchase price (minus a small stock fee), which can be applied toward a future purchase. To qualify, the diamond must be in its original condition and accompanied by the original GIA certification and invoice. Please note that no credit is given for the old setting.
To send us your ring, US customers may purchase a fully insured shipping label for $50. International customers will be subject to return shipping cost applicable to their order. We will ship your item back, free of charge.
In a case where the size is one size up, there will be a service fee.
Jangmi Jewelry will not be liable for lost items during shipping.
Jangmi Jewelry will pay for shipping insurance along with your shipment. However, having the ring insured with a third-party insurance company before it arrives to your residence is your sole responsibility.
Jangmi Jewelry will not be held liable for the incorrect shipping address. All customers should enter the correct shipping information. Please contact our customer service department to confirm the correct address.
Yes, we can create a unique engagement ring just the way you like. Please contact our customer service team for serious inquiries only.
Maintenance, repair sizing or other service performed by someone other than Jangmi Jewelry will void your manufacturer warranty.
In any case where your ring is damaged, you will be solely responsible for the repairing cost. Ex: Working out, heavy lifting, dropping the ring, and physically crushing the band. Customers will be responsible for shipping and insurance.
Please report any damage with-in the 5 calendar days window time frame. We will gladly exchange or refund your order.
All rings that have been repaired will not return to its original condition. If you would like a new setting or band, it would have to be purchased again.
Jangmi Jewelry supports the Kimberley Process, which is an international process to track and certify diamonds. Kimberly Process is an international certification scheme the regulates trade in rough diamonds. KPCS helps protect legitimate trade in rough diamonds.
Yes, please contact Jangmi Jewelry for more information.
When not being worn, please store your jewelry in a soft pouch or ring box. Make sure the rings are separated so it will not be scratched or damaged.
Protect all jewelry from strong pressure and sharp blows.
Remove your jewelry when wearing cosmetics, hair spray, perfume, lotion and other substances that include chemicals which may cause buildup of grime, this will diminish the natural sparkle of the diamond.
Restore the beauty of our natural diamonds by using a small tooth brush and dish soap to clean the dirty areas of the ring. You can also use a clean soft damp cloth to restore the sparkle and shine.
All rings will have natural buildup of oil, please come into the store for a proper FREE cleaning.
We are a high paced jewelry store, many of our products such as diamonds sell quickly. Please call customer service for product availability.
If a product becomes unavailable, we will cancel your order after you have received an order confirmation.
If we send you a shipping confirmation, but the product is no longer available in our or our third party's fulfillments inventory. You agree that we may rescind our acceptance and cancel your order without penalty, if we are unable to ship the product due to unavailability.
If you are interested in a piece of jewelry that is currently on back order, call us and we will tell you once the item comes back in stock.
We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices.
If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation.
If the order has been shipped, you can either return the product or pay the difference between the actual and charged prices.
We do not negotiate prices on our products and all of our sales are final.
Custom made settings, wedding bands, necklaces, and earrings will have different carat weights depending on the design.
Wedding bands and settings will have different carat weights depending on the finger size and width.